Customer Service

Customer Service


1.Honest products description--- Our answer all the questions honestly with patience.

2.24 hours online--- We will reply you within 24 hours, save more time for your order.

3.Quick massages reply--- We check emails and messages within 2 hours, answer questions ASAP.

4.Considerate packages tracking service--- We give your tracking number at the first timeĀ 

when we send the hair out and send picture of your order.


1.Service guidance--- If you have any problems with the hair, contact us at the first time.

2.Timely and effective response--- We will try our best to help you solve your problems.

3.Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.

4.Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.


All the products provided by Glamorous Remi Hair Mall will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.

Glamorous Remi Hair mall and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Glamorous Remi Hair strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully.